Vacature Team Coach – Contact Center (Sint-Truiden, Belgium)

On behalf of our client WorkNomads, is seeking a Team Coach to join our contact center partner, working onsite in Sint-Truiden, Belgium. In this exciting role, you will support our partner's growth by guiding, motivating, and developing a dynamic team of call advisors who assist customers daily with questions, solutions, and service.

Your mission:

• Monitor daily team performance (SLA, AHT, adherence, idle time, quality).
• Take targeted actions when deviations occur and ensure objectives are met.
• Report daily to the Ops Manager and discuss trends and improvement areas.
• Conduct monthly 1-on-1 conversations with each advisor.
• Listen to calls regularly and provide constructive feedback.
• Stimulate growth, motivation, and a positive team culture.
• Ensure excellent customer experience: friendliness, empathy, and solution orientation.
• Translate customer feedback into actionable improvement plans for the team.
• Encourage advisors to go the extra mile in service.
• Prepare weekly schedules and monitor adherence, attendance, and leave requests.
• Organize daily team huddles with the project manager.
• Flexibly support the team on the line during understaffing to maintain service levels.

Your toolkit:

• Higher education degree or equivalent experience.
• Minimum 2 years’ experience in a contact center or similar environment.
• Proven coaching and leadership skills.
• Fluent in Dutch, French, and English (written and spoken).
• Analytical, stress-resistant, with strong communication skills.
• Good knowledge of KPIs, Excel, and operational reporting.
• Flexible, result-oriented, and a true team player.

What our client offers:

• An exciting role in a growing automotive project.
• Opportunity to make an impact within an enthusiastic team.
• A culture that values development, coaching, and initiative.
• Market-based salary with fringe benefits.

Apply now and let our Recruitment team tell you more about this exciting opportunity!