Vacature Front Desk Employee

Front Desk Employee (24-36 hours)

Are you customer-focused, detail-oriented and passionate about helping people? Do you enjoy solving problems, improving processes and contributing to a secure digital future? Then the role of Front Desk Employee at Cleverbase could be the perfect opportunity for you.

As a Front Desk Employee, you are the first point of contact for our customers. You help users with questions, guide them through digital registration processes and contribute to an excellent customer experience. Together with Cleverbase, you will help build an inclusive digital society where people remain in control of their personal data.

About Cleverbase

Making online business effortless and secure.

We are Cleverbase, a Qualified Trust Service Provider (QTSP) that fully complies with the highest standards set by the Dutch government. Our mission is to eliminate paperwork and make online transactions as reliable and secure as possible.

Cleverbase develops innovative solutions for digital identity verification and paperless document signing.

Every day, we issue approximately 500 digital wallets through a high-quality digital customer journey recognized by the European Union at the highest assurance level. These wallets enable users to securely log in, digitally sign agreements and contracts, and verify their identity online in a simple and reliable way.

With the revised eIDAS Regulation, more organizations are adopting electronic trust services. As a result, Cleverbase is growing rapidly and we are looking for new colleagues to help us achieve our ambitious goals.

At Cleverbase, you will work with young, talented and supportive colleagues who are ready to help you succeed in our fast-growing organization.

Your role as a Front Desk Employee

As a Front Desk Employee, you are the first point of contact for our customers. You support customers by phone and email, guide them through online registration processes and actively contribute to improving the customer experience.

You carefully analyze customer questions, identify the underlying issue and provide the best possible solution. You also contribute ideas to improve our customer service processes and make our operations more efficient.

Accurate documentation is an important part of your role. You ensure customer interactions, solutions and important information are properly recorded and shared with colleagues and other teams.

What will you do?

• Answer customer questions by phone and email.
• Guide customers through online registration processes.
• Analyze and resolve customer issues.
• Identify opportunities to improve customer service processes.
• Document customer interactions and solutions accurately.
• Collaborate with colleagues to continuously improve customer satisfaction.
• Communicate clearly with internal teams about customer feedback and developments.

Who are you?

You are service-oriented, communicative and enjoy helping customers. You work accurately, take initiative and like to find ways to improve processes.

You also bring:

• Availability of 24 to 36 hours per week.
• An MBO+ education level and HBO working and thinking level.
• Willingness to work evening shifts.
• Willingness to work weekends.
• Excellent communication skills in both Dutch and English.
• A proactive and customer-focused attitude.
• An interest in process optimization and digital services.

What do we offer?

At Cleverbase, you will become part of a fast-growing organization working on innovative digital solutions.

We offer:

• A competitive salary between €2,774 and €3,300 gross per month, depending on your experience.
• A dynamic work environment where talent, enthusiasm, initiative and commitment are valued.
• Development opportunities within our growing organization.
• A pension plan without employee contribution.
• Travel allowance.
• Phone allowance.
• 26 vacation days per year (based on a 40-hour workweek).
• Collaboration with ambitious, talented and supportive colleagues.
• A modern office in The Hague, easily accessible by public transport, car and bicycle.

Why join Cleverbase?

At Cleverbase, you contribute to technology that makes the digital world safer and more reliable.

Together, we are building a digital society where people remain in control of their personal data. You will have the opportunity to share ideas, develop yourself and make a real impact on our growth.

Diversity & Inclusion

We believe everyone should feel welcome and empowered to be themselves.

Our team represents different nationalities, backgrounds, ages, cultures and personalities. This diversity makes our organization stronger and creates new perspectives.

Everyone who feels excited about this opportunity is encouraged to apply.

Apply now

Ready for this challenge?

Send your CV and motivation letter to our Recruitment Team.

If you have any questions about this position, please contact Noémie Chavet.

Do you believe you can add value to our ambitious team, even if you do not fully match every requirement? We would still love to hear from you and explore the possibilities together.

Screening

As part of our recruitment process, we conduct a screening.

Successful candidates will be required to apply for a Certificate of Good Conduct (VOG) before starting employment.

Keywords

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