Jobs Europe AB

On behalf of our client WorkNomads, is seeking a Team Coach to join our contact center partner, working onsite in Sint-Truiden, Belgium. In this exciting role, you will support our partner's growth by guiding, motivating, and developing a dynamic team of call advisors who assist customers daily with questions, solutions, and service.
Your mission:
<ul>
 <li>Monitor daily team performance (SLA, AHT, adherence, idle time, quality).</li>
 <li>Take targeted actions when deviations occur and ensure objectives are met.</li>
 <li>Report daily to the Ops Manager and discuss trends and improvement areas.</li>
 <li>Conduct monthly 1-on-1 conversations with each advisor.</li>
 <li>Listen to calls regularly and provide constructive feedback.</li>
 <li>Stimulate growth, motivation, and a positive team culture.</li>
 <li>Ensure excellent customer experience: friendliness, empathy, and solution orientation.</li>
 <li>Translate customer feedback into actionable improvement plans for the team.</li>
 <li>Encourage advisors to go the extra mile in service.</li>
 <li>Prepare weekly schedules and monitor adherence, attendance, and leave requests.</li>
 <li>Organize daily team huddles with the project manager.</li>
 <li>Flexibly support the team on the line during understaffing to maintain service levels.</li>
</ul>
Your toolkit:
<ul>
 <li>Higher education degree or equivalent experience.</li>
 <li>Minimum 2 years’ experience in a contact center or similar environment.</li>
 <li>Proven coaching and leadership skills.</li>
 <li>Fluent in Dutch, French, and English (written and spoken).</li>
 <li>Analytical, stress-resistant, with strong communication skills.</li>
 <li>Good knowledge of KPIs, Excel, and operational reporting.</li>
 <li>Flexible, result-oriented, and a true team player.</li>
</ul>
What our client offers:
<ul>
 <li>An exciting role in a growing automotive project.</li>
 <li>Opportunity to make an impact within an enthusiastic team.</li>
 <li>A culture that values development, coaching, and initiative.</li>
 <li>Market-based salary with fringe benefits.</li>
</ul>
Apply now and let our Recruitment team tell you more about this exciting opportunity!

Vacatures in Brussel (1)

Team Coach – Contact Center (Sint-Truiden, Belgium)