Vacature House Keeping Supervisor

The Housekeeping Supervisor at the Catalonia Vondel Hotel is responsible for overseeing the daily operations of the housekeeping department to ensure the cleanliness, order, and attractiveness of our guest rooms and public areas, reflecting the high standards of the Catalonia brand. This role involves supervising housekeeping staff, inspecting completed work, and maintaining inventory of supplies and equipment specific to the hotel's needs.

Responsibilities:

*   Supervise and coordinate the activities of housekeeping staff at the Catalonia Vondel Hotel.

*   Assign daily tasks and inspect completed work to ensure it meets the hotel's standards of cleanliness and presentation.

*   Train new housekeeping employees on Catalonia Vondel Hotel’s specific cleaning techniques, procedures, and brand standards.

*   Maintain inventory of cleaning supplies and equipment, ordering as needed to ensure adequate stock levels for the hotel.

*   Respond to guest requests and resolve complaints promptly and professionally, ensuring guest satisfaction.

*   Ensure compliance with all safety and sanitation policies, adhering to the hotel’s health and safety guidelines.

*   Create and manage staff schedules, considering occupancy levels and special events at the Catalonia Vondel Hotel.

*   Evaluate employee performance, provide regular feedback, and conduct performance reviews in line with hotel policies.

*   Report any maintenance issues or safety hazards promptly to the appropriate departments.

*   Collaborate with other hotel departments to ensure seamless service and guest satisfaction.

Skills:

*   Supervisory and leadership skills

*   Excellent attention to detail

*   Strong time management and organizational abilities

*   Effective communication and interpersonal skills

*   Problem-solving and conflict-resolution skills

*   Knowledge of cleaning techniques, products, and equipment used in hotels

*   Familiarity with hotel operations and customer service standards

Qualifications:

*   Previous experience in housekeeping, with at least 1 year in a supervisory role within a hotel environment

*   Familiarity with hotel management systems and software is an asset

*   Ability to work flexible hours, including weekends and holidays, as required by the hotel's operational needs

What’s in it for YOU?

• Working in the center of Amsterdam, just 2 minutes’ walk from the Leidse Square
• An entry to the Catalonia Family, a place where we care for our staff.
• 50% discount on the published room rates in all of our 80 hotels around the world
• 20% discount on the published room rates in all of our 80 hotels for friends and family.
• In house guest experience where you will be experiencing the Catalonia Vondel Hotel as a guest, including 3 course dinner for you plus one in our Joost restaurant.
• A monthly salary according to CAO but above minimum.
• 8% holiday pay
• 25 holidays a year
• €200 monthly gross absence bonus if you don’t miss a day of your roster.
• 100% travel allowance no matter where you live.
• Daily lunch or dinner cooked by our chef totally free of charge.
• Uniform provided and cleaned by us