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Vacature IT Support

Locatie
Rotterdam
Aantal uren
Full-time
Locatie
HBO
Geplaatst: 13-11-2024
Provincie
Zuid-Holland
Werkveld
ICT

For our Central Post office, we are recruiting an enthusiastic and solution-oriented:  

IT SUPPORT  

Location: Central Post Rotterdam, The Netherlands 

As our 1st line  IT Support, you are the first point of contact for all end-users within the Olenex Group. You are responsible for the day-to-day support of incidents and service requests. You will manage the incoming incidents and requests and proactively resolve them in a hands-on manner.  

Your main responsibilities: 

  • Logging and processing all IT requests; 

  • Diagnose and prioritize all Incidents and Service Requests, escalating when necessary to the Service Desk Coordinator or IT Service Providers; 

  • Take ownership and responsibility of issues by prioritizing and monitoring from start through to a successful resolution; 

  • Ensure timely resolution of all Incidents and Service Requests & Documenting resolutions in Knowledge Base; 

  • Monitoring the operations of the IT Service Desk of our parent companies; 

  • Occasionally travel between different Olenex locations to provide on-site support and assisting  local projects;

  • Managing stocks of equipment, consumables and other supplies;

  • Improve IT Customer Service, Perception and Satisfaction. 


Who are you? 
For this position, we are looking for a skilled IT professional who enjoys assisting people with computer issues and te able to explain technical details simple. In addition, you: 

  • hold a Bachelor’s degree in IT, Computer Science or Software Engineer; 

  • have at least 3 years of proven work experience as an IT Support Engineer of Help Desk Support; 

  • have knowledge of Windows and Office (365); 

  • are well experienced in troubleshooting a wide range of problems (LAN, WAN, Web, Hardware,  End User Software, etc.); 

  • have excellent problem-solving and communication skills; 

  • speak fluent English and Dutch, German is considered a plus;  

  • are self-motivated and able to work autonomously; 

  • are eager to learn new things and willing to travel. 

Interesse in de functie van IT Support bij Olenex - Rotterdam regio Rotterdam?

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