Vacature IT Support

For our Central Post office, we are recruiting an enthusiastic and solution-oriented:  

IT SUPPORT  

Location: Central Post Rotterdam, The Netherlands 

As our 1st line  IT Support, you are the first point of contact for all end-users within the Olenex Group. You are responsible for the day-to-day support of incidents and service requests. You will manage the incoming incidents and requests and proactively resolve them in a hands-on manner.  

Your main responsibilities: 

• Logging and processing all IT requests; 

• Diagnose and prioritize all Incidents and Service Requests, escalating when necessary to the Service Desk Coordinator or IT Service Providers; 

• Take ownership and responsibility of issues by prioritizing and monitoring from start through to a successful resolution; 

• Ensure timely resolution of all Incidents and Service Requests & Documenting resolutions in Knowledge Base; 

• Monitoring the operations of the IT Service Desk of our parent companies; 

• Occasionally travel between different Olenex locations to provide on-site support and assisting  local projects;

• Managing stocks of equipment, consumables and other supplies;

• Improve IT Customer Service, Perception and Satisfaction. 

Who are you? 
For this position, we are looking for a skilled IT professional who enjoys assisting people with computer issues and te able to explain technical details simple. In addition, you: 

• hold a Bachelor’s degree in IT, Computer Science or Software Engineer; 

• have at least 3 years of proven work experience as an IT Support Engineer of Help Desk Support; 

• have knowledge of Windows and Office (365); 

• are well experienced in troubleshooting a wide range of problems (LAN, WAN, Web, Hardware,  End User Software, etc.); 

• have excellent problem-solving and communication skills; 

• speak fluent English and Dutch, German is considered a plus;  

• are self-motivated and able to work autonomously; 

• are eager to learn new things and willing to travel.